Privacy policy

AutoLoga (“we”, “us”) is operated by Driven Autocare Pty Ltd (ABN 50 677 682 996). It is a vehicle maintenance logbook service for Australian drivers, fleets and workshops. This policy explains how we handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

• Contact info — name, email (account), and an optional mobile number (sign-up, a booking request or a workshop profile); password is stored as a hash only
• User content — vehicle and maintenance records you enter (rego, odometer, invoices, service notes, fuel, expenses, logbook trips, Loga Mate conversations, booking requests), plus photos you upload (odometer, invoices, vehicle images)
• Identifiers — account / user ID needed to sign you in and sync your logbook
• Purchases — subscription status and plan. For App Store purchases we keep Apple’s transaction identifiers. We never see or store full card numbers or your Apple ID payment details
• Workshop business details if you register as a workshop
• Usage data needed to run the service (login sessions, uploads)

Device permissions (mobile)

• Camera — optional; used when you photograph odometer readings, invoices or vehicles.
• Photo library — optional; used when you attach existing photos to records. AutoLoga never saves anything to your photo library.
• Location — optional. By default used only while the app is open and you are recording an ATO logbook trip (or have turned on automatic trip detection in the logbook) to measure distance on your device. In the iPhone app you can also switch on “Detect trips in the background” (off by default; you choose it in the logbook, and iOS asks for “Always” location permission). Then AutoLoga uses your location in the background to notice when a drive starts and ends, and saves the trip distance as an automatic trip for you to confirm or delete. We do not upload or store a live map trail or your route — only the trip distance (km), odometer and a business/private guess are saved. You can turn location off any time in the app or in your device settings. Declining location still allows manual km entry. Not used for advertising or tracking across apps.
• Notifications — optional push notifications in the iPhone app, only if you turn them on. They tell you about your own account: a workshop confirming a booking, job status updates, a new quote or invoice, and a review reminder after a job is completed. If you opt in we store your device's push token (a device identifier issued by Apple) against your account solely to deliver these notifications; it is not shared for advertising or tracking, and is deleted when you log out, turn notifications off, or delete your account. If you use the Lock Screen job status (a Live Activity), we also store that activity's push token for the length of the job, solely to update it, and delete it when the job ends. You can choose categories in Account > Notifications. Not required for core app use.

Anonymised repair price statistics

We use invoice amounts (from invoices you upload and invoices workshops send to AutoLoga) to build anonymised repair price ranges shown in Loga Mate. We keep only the repair category, price, month, general area (region from the workshop or your postcode) and car make, model, year range and type — never your name, contact details, rego, VIN or invoice number. Prices are shown only as ranges for groups of at least 5 invoices from at least 3 different workshops, so no single person or workshop can be identified.

AI photo reading (third-party AI)

If you choose to scan an odometer, invoice or receipt, the photo (or PDF) you select can be sent to AI services provided by Google (Gemini) and OpenAI, through our infrastructure provider Vercel (AI Gateway), to read the text and numbers in it. The image may include personal details such as your name, number plate or ABN. We ask for your explicit permission before the first photo is sent; you can change your choice any time in Account. If you decline, we use basic on-server text recognition instead and nothing is sent to AI providers. Photos are not used by us to train AI models and the AI result is stored only as the record fields you save.

AI car photo cutout (third-party AI)

If you upload a photo of your own car, we can remove its background so the car stands on your dashboard. With your separate, explicit permission, that photo is sent to an AI image model provided by Google (Gemini), through our infrastructure provider Vercel (AI Gateway), which returns the car on a plain background. The photo may show your number plate and its surroundings. It is not used by us to train AI models. We keep your original photo and store the processed cutout alongside it; both are deleted when you remove the photo, delete the vehicle or delete your account. If you decline, your photo is shown as uploaded (or processed on your device) and nothing is sent to an AI provider. You can change your choice any time in Account, and switch between the cutout and your original photo on the vehicle page.

Loga Mate — AI car helper (third-party AI)

Loga Mate includes a limited number of free questions each month, with more on paid plans. It lets you describe a car problem by typing (or dictating with your keyboard’s microphone) and, optionally, adding a photo of a warning light. With your separate, explicit permission, the message you write, the photo (if any) and basic details of the car you choose (year, make, model, odometer and the types and dates of recent services — never your name, number plate or VIN) are sent to AI services provided by Google (Gemini) and OpenAI, through our infrastructure provider Vercel (AI Gateway), to write a short answer. Anything you type or photograph is sent, so please don’t include personal details. These providers don’t use the content to train their models for us, and we never store the photo. We keep the conversation text and AI answer in your account so you can reopen it; you can delete any chat, and chats are deleted when you delete the car or your account. “Save to car history” shows a short summary to the people you’ve shared that car with. You can also record a short sound or video clip (up to about 20 seconds) of the problem; it is sent only to get the answer and is never stored. Loga Mate gives general guidance only and is not a mechanic’s diagnosis. If you decline, nothing is sent and you can still book a service. You can change your choice any time in Account.

Sharing cars with family or staff

You can invite other people to a car (or all your cars) with a link or code — no email is sent. Drivers can add trips, fill-ups and expenses (shown with their name); view-only people can only look. Members can see the cars shared with them and the entries they or others added to those cars, never your other cars or account details. You can remove anyone at any time, and people can leave. If a member deletes their account, entries they added to your cars stay with you without their name.

Deleting your account

You can permanently delete your account and associated data (vehicles, maintenance records, invoices and photos, expenses, logbook trips, bookings, links and family sharing) at any time in the app or on the website: Account → Delete account (workshops: Workshop profile → Delete account). We send no email when you do this. App Store subscriptions must be cancelled in iPhone Settings → [your name] → Subscriptions.

Why we collect it

To provide the logbook, workshop linking, reminders, and support. We do not sell your personal information. In the iOS app, payments are processed by Apple.

Who else sees your information

• Workshops you link with see your name, email, mobile number (only if you gave it), the cars you have linked or booked in, and the booking notes, photos or Loga Mate summary you choose to send them. Workshops only upload documents for customers who have linked with them.
• People you share a car with (family, drivers, staff) see that car and entries added to it, as described above.
• Share links — if you switch on a read-only share link for a car, anyone who has the link can see that car's service history, including its registration number, VIN and your first name. Switch the link off any time on the car page and it stops working immediately.
• Lock Screen job status (Live Activity, iPhone) shows your car's registration number and job status on your Lock Screen while a workshop is working on it. Turn it off in Account.

Service providers we use (sub-processors)

We do not sell personal information and we do not use it for advertising or tracking.

How long we keep it

• Your account data is kept while your account is open, and deleted when you delete the account (including uploaded files).
• Loga Mate photos are never stored; the chat text is kept until you delete the chat, the car or your account.
• Password-reset links expire after 1 hour. Signed-out session records are kept only until the session would have expired anyway (up to 30 days).
• Push tokens are deleted when you log out, turn notifications off or delete your account; a Live Activity token is deleted when the job ends.
• Backups kept by our database provider expire on a short rolling basis; deleted data is only restored from them in a disaster-recovery event.
• Technical logs kept by our hosting provider are retained for a limited time for security and troubleshooting.

Data on your device

To work offline, the mobile app keeps a read-only copy of your cars, due dates and recent history, plus anything waiting to sync, on your device. It is cleared when you log out.If you turn on App Lock, Face ID or Touch ID is checked by iOS on your device; AutoLoga never receives your biometric data.

Who we are

AutoLoga is operated by Driven Autocare Pty Ltd (ABN 50 677 682 996) from Queensland, Australia. Questions, access or deletion requests: support@autologa.com. You can also export your data yourself from Account → Download my data.

Storage & security

We use encrypted transport (HTTPS) and appropriate access controls. You can delete your account yourself (above), download a copy of your data from Account, or ask via Support (support@autologa.com).

Your rights

You may request access to, correction of, or deletion of personal information we hold about you. Complaints can be raised with us first; you may also contact the Office of the Australian Information Commissioner (OAIC).

This is a plain-English summary for AutoLoga — not formal legal advice. See also Terms of use.